Frequently Asked Questions - PPE Orders

We aim to deliver your package within 2 weeks.



There is no tracking information received with PPE orders.



To be eligible, you must have received this email directly from Uber



Please contact our support email:driver@ubereatskit.co.uk along with the following information:


  • Your Name
  • Your Email Address
  • Your Order Number 


Our team will get back to you within 24 hours.



You will receive an order confirmation email. 



Please contact our customer support email: driver@ubereatskit.co.uk and our team will get back to you within 24 hours. 



{ "@context":"http://schema.org/", "@id": "https://www.ubereatskit.co.uk/faq#faq", "@type":"FAQPage", "mainEntity": [{"@type":"Question","name":"When will my PPE order arrive?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We aim to deliver your package within 2 weeks."}},{"@type":"Question","name":"Do I receive a tracking number for my order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"There is no tracking information received with PPE orders."}},{"@type":"Question","name":"What do I need to be eligible for a free PPE kit?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"To be eligible, you must have received this email directly from Uber"}},{"@type":"Question","name":"What should I do if I haven't received my order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Please contact our support email:driver@ubereatskit.co.uk along with the following information:Your NameYour Email AddressYour Order Number Our team will get back to you within 24 hours. "}},{"@type":"Question","name":"How do I know if my order has been received?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"You will receive an order confirmation email. "}},{"@type":"Question","name":"What do I do if I am having trouble placing an order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Please contact our customer support email: driver@ubereatskit.co.uk and our team will get back to you within 24 hours. "}}] }

Frequently Asked Questions - Bag Orders

We aim to deliver your order in 2-3 business days, through our delivery specialists Hermes/DPD.



After 24 hours your order has already shipped.


If before 24 hours then please contact our support email: hello@ubereatskit.co.uk along with the following information:


  • Your Name
  • Your Email Address
  • Your Order Number 
  • Item you would like to cancel


Once the item has been cancelled we will issue you a refund.


Our team will get back to you within 24 hours.



Your refund will be processed within 3-5 business days.



If you would like to return an item you have purchased, we recommend Parcel 2 Go.


Parcel2Go allows you to find the cheapest method of shipping.


Please Visit: https://www.parcel2go.com/


You can arrange your Return back to us using their platform that is simple, easy and quick to use.

Follow these Three Steps to complete your return:

1. Find the cheapest method of shipping.

2. Arrange for collection or Drop Off.

3. Sit back and track your parcel back to us.

The Returns Address is stated below:

Walkers Logistics - UberEatsKit

Ramsbury Rd, Lambourn Woodlands, Hungerford RG17 7TJ

Once you have initiated the return, please contact our support email hello@ubereatskit.co.uk along with the following information:

  • Your Name
  • Your Email Address
  • Your Order Number 
  • The item you are returning 
  • Tracking Number of returning parcel 


If your item is damaged by general wear and tear then you will not be eligible for an exchange or a refund.


However, please contact our support email: hello@ubereatskit.co.uk along with the following information, if your backpack is faulty:


  • Your Name
  • Your Email Address
  • Your Order Number 
  • Images of the damages


After reviewing we can issue you a replacement based on the circumstance.


Our team will get back to you within 24 hours. 



Yes, this is possible. Please contact our support email: hello@ubereatskit.co.uk along with the following information:


  • Your Name
  • Your Email Address
  • Your Order Number 
  • Item you would like to exchange
  • What you would like to exchange for


You would first have to return the unwanted item before we can send another. 


Our team will get back to you within 24 hours. 


We ship using two carriers, Hermes and DPD.

Once you receive your tracking number by email you can input this on the following links:


Hermes - https://www.myhermes.co.uk/track#/


DPD - https://www.dpd.co.uk/service/


Please contact our support email: hello@ubereatskit.co.uk along with the following information:


  • Your Name
  • Your Email Address
  • Your Order Number 


Our team will get back to you within 24 hours. 



We are unable to return free bags redeemed through Uber Pro.



If you do not have a PayPal account, you can proceed with payment through using PayPal Guest. 



{ "@context":"http://schema.org/", "@id": "https://www.ubereatskit.co.uk/faq#faq", "@type":"FAQPage", "mainEntity": [{"@type":"Question","name":"When will my bag be delivered?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We aim to deliver your order in 2-3 business days, through our delivery specialists Hermes\/DPD."}},{"@type":"Question","name":"How do I cancel my order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"After 24 hours your order has already shipped.If before 24 hours then please contact our support email: hello@ubereatskit.co.uk along with the following information:Your NameYour Email AddressYour Order Number Item you would like to cancelOnce the item has been cancelled we will issue you a refund.Our team will get back to you within 24 hours. "}},{"@type":"Question","name":"When will I receive my refund?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Your refund will be processed within 3-5 business days."}},{"@type":"Question","name":"How do I return my order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you would like to return an item you have purchased, we recommend Parcel 2 Go.Parcel2Go allows you to find the cheapest method of shipping.Please Visit: https:\/\/www.parcel2go.com\/You can arrange your Return back to us using their platform that is simple, easy and quick to use.Follow these Three Steps to complete your return:\t1. Find the cheapest method of shipping.\t2. Arrange for collection or Drop Off.\t3. Sit back and track your parcel back to us.The Returns Address is stated below:Walkers Logistics - UberEatsKitRamsbury Rd, Lambourn Woodlands, Hungerford RG17 7TJOnce you have initiated the return, please contact our support email hello@ubereatskit.co.uk along with the following information:Your NameYour Email AddressYour Order Number The item you are returning Tracking Number of returning parcel "}},{"@type":"Question","name":"What do I do if I have received a faulty item?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If your item is damaged by general wear and tear then you will not be eligible for an exchange or a refund.However, please contact our support email: hello@ubereatskit.co.uk along with the following information, if your backpack is faulty:Your NameYour Email AddressYour Order Number Images of the damagesAfter reviewing we can issue you a replacement based on the circumstance.Our team will get back to you within 24 hours. "}},{"@type":"Question","name":"Can I exchange the items I have ordered?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes, this is possible. Please contact our support email: hello@ubereatskit.co.uk along with the following information:Your NameYour Email AddressYour Order Number Item you would like to exchangeWhat you would like to exchange forYou would first have to return the unwanted item before we can send another. Our team will get back to you within 24 hours. "}},{"@type":"Question","name":"Where can I check the tracking number?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We ship using two carriers, Hermes and DPD.Once you receive your tracking number by email you can input this on the following links:Hermes - https:\/\/www.myhermes.co.uk\/track#\/DPD - https:\/\/www.dpd.co.uk\/service\/"}},{"@type":"Question","name":"What should I do if I haven't received my order?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Please contact our support email: hello@ubereatskit.co.uk along with the following information:Your NameYour Email AddressYour Order Number Our team will get back to you within 24 hours. "}},{"@type":"Question","name":"Can I exchange my redeemed Uber Pro bag for another bag?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"We are unable to return free bags redeemed through Uber Pro."}},{"@type":"Question","name":"Do I need a PayPal account to make payments?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you do not have a PayPal account, you can proceed with payment through using PayPal Guest. "}}] }